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IT Service Delivery Manager
Posting Date : 3/9/2018
Location : Hyderabad
Job Description :

v  Minimum 10-15 years relevant work experience. Prior hands-on experience in IT field is required, such as a developer, project manager, Business Analyst, in order to make effective executive decisions for the department.

v  Responsible for Delivery Management, Project Management, Time Management, Transformation experience and Operations Management

v  Responsible for Risk Management, Prioritization, Conflict Resolution

v  A minimum of 7+ years manager level experience in in dealing with Senior IT Stakeholders. Stakeholder management skills: ability to set and manage expectations and to effectively deal with/mitigate potential conflict

v  A minimum of 7+ years manager level experience in in being accountable for the Managed Service vendor or managing internal teams.

v  Successful service delivery - SLA achievement and high level of customer satisfaction

v  Knowledge of the following – Systems management platforms, service management solution, ITIL

v  Demonstrable experience in strong operational governance and delivering a quality operational service to customers.

v  A minimum of 7+ years manager level experience in in operating in a Global team environment.

v  Business awareness, understanding the broader context in which IT delivery has an impact on overall business performance

v  Focus on IT Quality and delivery to meet client and IT business partner requirements

v  End to end operational focus Application, Infrastructure Support, Operational Costs & Productivity, Utilization, Quality, Incident, and Problem & Service Level Management. Drive continuous service improvement within the team

v  Transformation Program management, Consulting, Account management, Project delivery under modest timelines & budgets

v  Tool consolidation & re-engineering to fit the operating model and/or company strategy. This will include alignment to standard tools and reports

v  Drive demand reduction and cost optimization initiatives to ensure that the service delivery is optimized without impacting the quality of service

v  Conduct & drive internal service improvement reviews. Driving automation and process improvements

v  Excellent documentation skills and attention to detail. Ability to deliver technical presentations competently

v  Must be commercially aware, able to identify & effectively communicate commercial opportunities

v  Collaborating with senior management on client account management and growth

v  Able to produce and deliver relevant and effective training as required and necessary both into Managed Services staff and customers where relevant

v  Strong project management skills

v  Excellent written and verbal communication skills; good team player; highly motivated self starter; good relationship builder with strong diplomacy skills

v  Must aspire to a culture of service excellence, always putting the customer, our people and our business at the centre of everything they do


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